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Greetings, valued clients!

To serve you better, we have scheduled a system maintenance to provide a much more dynamic platform for your campaigns.

Kindly see summary details for the system maintenance below.

Maintenance Ignite v12.2 Platform Upgrade
Platform Ignite APAC Production
Start/End Date 19 March 2019 22:00 – 20 March 2019 02:00 (GMT + 8)
Impact The system will be completely offline for four hours during this maintenance. During this time:

  • UI will be unavailable
  • Inbound messages queued upstream where supported
  • Outbound messaging services scheduled queued
  • Request sent via API failed with an appropriate failure response returned.
Upgrade Highlights V12.2 upgrade is a major product release introducing new features, significantly expanding the existing functionality and addressing issues encountered in previous product versions.

  • Customer Journey Tracker: New journey tracking tool which provides an overview of customers’ engagement patterns with services and campaigns in your Ignite Account. It allows tracking the sequence of customers’ interactions throughout various activities, including messaging, voice calls, Landing Page flow responses, and more.
  • Ability to slow down Synapse Triggers: Option in the Synapse API Trigger, Timed Trigger, Scheduled Task Trigger and Manual Trigger allowing to specify a delay period between individual Jobs run by the service.
  • Report Builder: New tool available in the Reports area allows to view comprehensive statistics on messages sent and received across various Ignite channels over a period of time. Generated report can be visualised as a chart displaying message volumes per each message type or viewed as a table listing message totals.
  • Voice service improvements: The ‘Transfer to service operation’ allowing to pass the currently handled Voice call to another running Voice service.
  • System security enhancements: Verification of Login Profile passwords against the list of insecure passwords.
  • Extended support of encrypted Customer Fields: Easily configurable field level encryption managed by role, ensuring access to sensitive data is restricted
  • Customer record tracking: A number of enhancements to record tracking functionality, including field tracking support i.e. last updated and improved mechanism of tracking.
  • NLP Intent Classification: The NLP functionality can now run in three additional languages – Portuguese, Indonesian and Tagalog.
  • Notification centre: Enhanced notification centre giving visibility of approvals needed and file upload progress
  • Conversational IVR improvements: Audio prompts available during speech recognition process to enable better call flow and improve the customer experience

Should you have any questions or clarifications, feel free to email danica@adspark.ph


Ignite Team