Duties and Responsibilities
- Acts as the main point of contact for addressing inquiries and questions related to billing, collections and receivables of the company
- Ensures quality control and adheres to the company’s policies and procedures on billing and collections
- Initiates the performance development and training programs for the team
- Motivates and leads team members by clarifying roles and providing helpful feedback
- Coordinates with team members and representatives of other business units to ensure that goals, scope and processes are aligned
- Manage daily productivity of team members to meet and exceed company objectives.
- Assists in month-end closings and the annual financial audits.
- Builds and maintains relationships with customers to discuss billing issues and resolutions
- Ensures that cases are handled appropriately and according to agreed service level agreements and company policies
- Reviews billings, collections and other receivable-related postings
- Oversee the collection of outstanding receivables
- Ensures that all financial transactions are properly recorded, filed, and reported
- Identify discrepancies and understand customer account history.
- Monitors and manages billings, collections and receivables through accurate reconciliation of financial records
- Assists in financial management and reporting activities
- Perform additional duties and projects as assigned by management
Qualifications
- Bachelor’s degree in Finance or Accounting
- Strong leadership skills and financial acumen
- Experience in both billing and collections capacities
- Strong analytical skills, organization and attention to numerical detail and financial information