Duties and Responsibilities

• Acts as the main point of contact for addressing inquiries and questions related to billing, collections and receivables of the company
• Ensures quality control and adheres to the company’s policies and procedures on billing and collections
• Initiates the performance development and training programs for the team
• Motivates and leads team members by clarifying roles and providing helpful feedback
• Coordinates with team members and representatives of other business units to ensure that goals, scope and processes are aligned
• Manage daily productivity of team members to meet and exceed company objectives.
• Assists in month-end closings and the annual financial audits.
• Builds and maintains relationships with customers to discuss billing issues and resolutions
• Ensures that cases are handled appropriately and according to agreed service level agreements and company policies
• Reviews billings, collections and other receivable-related postings
• Oversee the collection of outstanding receivables
• Ensures that all financial transactions are properly recorded, filed, and reported
• Identify discrepancies and understand customer account history.
• Monitors and manages billings, collections and receivables through accurate reconciliation of financial records
• Assists in financial management and reporting activities
• Perform additional duties and projects as assigned by management

Qualifications

• Bachelor’s degree in Finance or Accounting
• Strong leadership skills and financial acumen
• Experience in both billing and collections capacities
• Strong analytical skills, organization and attention to numerical detail and financial information